Delivery Information

FREE DELIVERY ON UK ORDERS OVER £50 and US and EUROPEAN ORDERS OVER £150 (exceptions apply)

We deliver to over 60 countries

  • UK DELIVERY IS FREE FOR ORDERS OVER £50 (inc VAT).
  • USA DELIVERY IS FREE FOR ORDERS OVER £150.
  • EUROPEAN MAINLAND DELIVERY IS FREE FOR ORDERS OVER £150.
  • USA ORDERS ARE NOT CHARGED IMPORT DUTIES (up to $800 value).
  • VAT IS NOT CHARGED IF DELIVERY IS OUTSIDE THE EUROPEAN EC FISCAL AREA.
  • PLEASE READ ALL THE DELIVERY NOTES BELOW.
  • PLEASE COMPLETE YOUR DELIVERY ADDRESS FULLY AND ACCURATELY.
  • YOUR SHIPPING/DELIVERY CHARGE IS CALCULATED AT THE CHECKOUT.
O bag online delivers to over 60 countries

UK DELIVERY

Free Delivery Throughout The UK

  • We offer FREE DELIVERY for all UK orders over £50 (inc VAT).
  • UK standard delivery usually takes 3 to 5 working days.

Express Delivery in England, Wales and Scotland

We also offer an Express Delivery option for England, Wales and Scotland only. If you order before 12 midday (GMT) on a working day your parcel should arrive on the next working day. The price is dependent upon weight and is quite cost-effective when ordering multiple products.

UK Notes:

  • Please complete your delivery address fully and accurately.
  • Most packages must be signed for on receipt, as proof of delivery.
  • We do not accept orders with a PO Box for delivery.
  • We cannot provide an exact delivery date/time, but a tracking number can be provided on request.
  • If your parcel has not reached you within 14 working days, please contact us.
  • In the event of error in entered delivery information, failure to pay relevant local taxes or failure to accept the delivery an administrative charge may be withheld in the event of any returns refund. Where delivery is charged for this may be withheld for the same reasons.
  • If you want to purchase a Gift Certificate - it will say "NO SHIPPING" for the Delivery Method on the Checkout page - this is correct.
  • If you want to visit or collect an order from our shops in England - see our ABOUT US page for addresses.
  • See our TERMS AND CONDITIONS OF SALE for additional delivery info.
  • See our RETURNS AND WARRANTY POLICY for additional info.

THE COUNTRIES WE DELIVERY TO

We deliver to the following countries:

THE UK

USA

REP OF IRELAND

DEUTSCHLAND

ÖSTERREICH

SWITZERLAND

ESPAÑA

ITALIA

FRANÇAISE

SWEDEN

NEDERLAND

CZECH REPUBLIC

PORTUGAL

AUSTRALIA

HUNGARY

NORGE

BELGIUM

GREECE

CYPRUS

FINLAND

CANADA

ISRAEL

ROMANIA

DENMARK

SINGAPORE

TÜRKIYE

And we also deliver to these countries too:

Bosnia

Brazil

Bulgaria

Canary Islands

Channel Islands

Chile

China

Colombia

Croatia

Estonia

Gibraltar

Hong Kong

Iceland

India

Indonesia

Japan

Luxembourg

Malaysia

Malta

Mexico

Kuwait

Latvia

Liechtenstein

Lithuania

Monaco

New Zealand

Philippines

Puerto Rico

Saudi Arabia

South Africa

South Korea

Taiwan

Thailand

United Arab Emirates

Serbia

Slovakia

Slovenia

POLSKA: Dostawy do Polska, przejdź do (for Poland please go to) www.obagstore.pl.

Russia and Ukraine: Sorry, we no longer deliver to Russia and the Ukraine as we have had too many delivery and payment problems.

EUROPEAN AND INTERNATIONAL DELIVERY TERMS

FREE DELIVERY TERMS (non UK):

  • DELIVERY IS FREE for orders over £150 (no VAT is charged) to THE UNITED STATES OF AMERICA.
  • DELIVERY IS FREE for orders over £125 net VAT (£150 inc VAT) to MAINLAND EUROPE.
  • DELIVERY IS FREE for orders over £150 (no VAT is charged) to SWITZERLAND.
  • Deliveries to OTHER COUNTRIES and orders that are less than the above amounts are charged by volumetric weight.
  • PLEASE NOTE: FREE DELIVERY TO MAINLAND EUROPE only includes Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Deliveries to other European countries are charged by volumetric weight.
  • PLEASE NOTE: FREE DELIVERY TO THE UNITED STATES does NOT include ALASKA, PUERTO RICO and HAWAII, deliveries there are charged by volumetric weight.

ESTIMATED DESPATCH AND DELIVERY TIMES

All International orders are processed and despatched from England on working weekdays only (not weekends or holidays). The number of days it takes for you to receive your order depends upon when an order is placed, the distance of travel, the type of delivery service in your home country and their customs clearance service. These times are estimates:

  • Delivery to mainland Europe usually takes between 4 and 7 working days.
  • Delivery outside Europe usually takes between 5 and 12 working days.

OTHER INFORMATION

  • Delivery Charges vary depending upon the total product weight and country of destination. Fully complete your delivery address on the CHECKOUT page and your Delivery Charge will be calculated and displayed. We do not provide a list of delivery charges.
  • Please ensure that your delivery address is fully complete and accurate on the Checkout page - particularly make sure your DELIVERY COUNTRY is correct as this affects the delivery cost.
  • The cost of international delivery for singular, small and light-weight items is relatively high, but adding additional small items to your order will not in most cases increase your delivery charge.
  • Due to minimum international delivery charges, it is more cost-effective to order multiple items in one order rather than place separate orders at different times.
  • Be aware that your delivery date/time cannot be confirmed, but a tracking number can be provided on request.
  • Most packages must be signed for on receipt as proof of delivery.
  • We do not accept orders with a PO Box for delivery.
  • If your parcel hasn't reached you within 14 working days, please contact us.
  • In the event of error in entered delivery information, failure to pay relevant local taxes or failure to accept the delivery an administrative charge may be withheld in the event of any returns refund. Where delivery is charged for this may be withheld for the same reasons.
  • If you want to purchase a Gift Certificate - it will say "NO SHIPPING" for Delivery option - this is correct.
  • See our TERMS AND CONDITIONS OF SALE for additional delivery info.
  • See our RETURNS AND WARRANTY POLICY for additional info.

IMPORT DUTIES AND VAT

VAT (EUROPEAN SALES TAX)

  • VAT (SALES TAX) IS ONLY CHARGED AT THE CHECKOUT IF DELIVERY IS TO A EUROPEAN EC FISCAL (VAT) AREA COUNTRY. Not all European countries are in the EC FISCAL VAT AREA.
  • IF DELIVERY IS TO A COUNTRY OUTSIDE THE EUROPEAN EC FISCAL (VAT) AREA you will only be charged our EX-VAT prices and an Import Duty may apply instead in some countries.
  • You need to complete your delivery address before we can determine whether VAT should be charged or not and to calculate the shipping charge.

USA DELIVERIES - TAX FREE

Orders shipped to The USA are NOT subject to VAT nor will you be liable for Import Duty*. Please see our EX-VAT product prices, as VAT is never charged on orders shipped to the The USA. (*Import Duties are only payable if the value of goods plus the shipping charge is OVER a total of $800, which is approx £640).

IMPORT DUTIES

IF DELIVERY IS TO A COUNTRY OUTSIDE THE EUROPEAN EC FISCAL (VAT) AREA you may be charged an 'import duty / tax' in your destination country.

We have no control over import duties, taxes and thresholds, which vary from country to country; you may wish to contact your local customs office for clarification. We include appropriate customs documents.

In some cases if you do NOT pay the Import Duty the Courier may not be able to complete the delivery and if the package is then returned to us by the Courier we will not provide a refund.

IF THE COURIER CANNOT DELIVER

PLEASE NOTE: If no one is at your delivery address to sign for and accept your package at the time of delivery - the courier will leave a card with an address where you need to pick up from, and a time limit - PLEASE make sure you collect in time, as they will return packages to us if you don't.

If the courier DOES have to return packages to us, we reserve the right to ask for a second delivery charge to re-despatch your order to you. We also reserve the right to ask for a second delivery charge if packages are returned due to you giving us an incorrect address. If you are considering CANCELLING an order after packages have been sent back to us by the courier THEN PLEASE READ AND BE AWARE OF ALL THE CONDITIONS OF OUR RETURNS POLICY HERE - you may not get a refund in some cases.