Delivery Information

O bag orders are shipped in branded boxes. If your purchase is a gift and you would like to keep it secret from the intended recipient, plain packaging is also available. Please specify this in your order notes section when placing the order.

We deliver to over 70 countries

  • UK STANDARD DELIVERY IS FREE FOR ORDERS OF £50 AND OVER (inc VAT).
  • EU - FREE STANDARD DELIVERY FOR ALL ORDERS OVER £100 (inc VAT) to Austria, France, Germany, the Netherlands, Belgium, Luxembourg and Republic of Ireland only.
  • USA DELIVERY IS FREE FOR ORDERS OVER £100.
  • USA ORDERS ARE VAT-FREE AND ALSO NOT CHARGED IMPORT DUTIES (unless over approx £600).
  • VAT IS NOT CHARGED IF DELIVERY IS OUTSIDE THE EUROPEAN EC FISCAL HOWEVER IMPORT DUTIES MAY APPLY.
  • OUR WORLDWIDE DELIVERY TIMESCALES ARE USUALLY 1-4 WORKING DAYS.
  • PLEASE READ ALL THE DELIVERY NOTES BELOW.
  • PLEASE COMPLETE YOUR DELIVERY ADDRESS FULLY AND ACCURATELY.
  • YOUR EXACT SHIPPING/DELIVERY CHARGE IS CALCULATED ON THE CHECKOUT PAGE.
O bag online delivers to over 70 countries

Which countries do you deliver to?

We deliver to the following countries:

Andorra

Australia

Austria (Deutsche)

Belarus

Belgium

Bosnia

Bulgaria (български)

Canada

Canary Islands

Channel Islands

Chile

China

Colombia

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France (Français)

Germany (Deutsche)

Gibraltar

Greece

Hong Kong

Hungary (Magyar)

Iceland

India

Indonesia

Israel

Italy

Isle of Man

Japan

Kosovo

Kuwait

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia

Malaysia

Malta

Mexico

Moldova

Monaco

Montenegro

Netherlands (Nederlands)

New Zealand

Norway

Philippines

Portugal

Puerto Rico

Republic of Ireland

Romania (Română)

San Marino

Saudi Arabia

Serbia

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain (Español)

Sweden

Switzerland

Taiwan

Thailand

Turkey

Ukraine

United Arab Emirates

United Kingdom

Unites States

Polska: Dostawy do Polska, przejdź do (for Poland please go to) www.obagstore.pl.

How much will delivery cost?

Our delivery costs are generated based on the weight of the items in your basket and the delivery address so that we can give you the lowest delivery cost we can. Simply take your order through to checkout and a delivery cost will be created for you. But...

  • UK standard delivery is FREE for orders placed with a value over £50 (inc VAT).
  • UK express delivery costs are based on the weight of the order and can be found at the checkout page.
  • UK Saturday delivery for orders placed until Friday, 1PM GMT costs £8.50.
  • USA standard delivery is FREE for orders of £100 and above.
  • USA standard delivery starts from £12.95 for small items and £19.95 for up to two O bags.
  • Delivery to the EU and Norway starts at £12.95 and is FREE to Germany, Austria, France, Republic of Ireland the Netherlands, Belgium and Luxembourg for orders over £100 (inc VAT).
  • If you're in England, you can also collect your order from our Monkspath Store, near Solihull (choose this option at the Checkout).

When can I expect my order to arrive?

All orders are processed and despatched from the UK on working weekdays only (not weekends or holidays). The number of days it takes for you to receive your order depends on when an order is placed, the distance of travel, the type of delivery service and any customs clearance service.

Our delivery times listed below are estimates:

  • UK Standard Delivery usually takes 1 to 2 working days. You can expect to receive your order the next working day for orders placed before 1pm (GMT), Monday to Friday. For orders placed after 1pm on a Friday, the order would be expected to arrive around Tuesday the following week.
  • UK Express Delivery in the UK will arrive the next working day (excluding Saturday) for orders placed before 12pm (GMT) Monday to Friday (excluding Bank Holidays). We will require a valid telephone number which our service team may need to verify prior to despatch.
  • UK Saturday Delivery in the UK will arrive Saturday for orders placed before 1pm (GMT) Friday.
  • Deliveries outside the UK will typically arrive within 2-4 working days from processing.

We cannot provide an exact delivery date/time, but a tracking number can be provided on request.

If your parcel hasn't reached you within 14 working days, please contact us.

What happens if I’m not in when my order is delivered?

All our deliveries must be signed for on receipt as proof of delivery and as such we cannot accept orders to a PO Box for delivery address.

If no one is at your delivery address to sign for and accept your package at the time of delivery the courier will leave a card in order to rearrange the delivery or an address from which you need to pick up the package and a time limit. Please make sure you collect the order in time as they will return packages to us if you do not collect it.

If the courier DOES have to return packages to us, we reserve the right to ask for a second delivery charge to re-despatch your order to you. We also reserve the right to retain the return charges if packages are returned due to you giving us an incorrect address.

In the event of error in entered delivery information, failure to pay relevant local taxes or failure to accept the delivery an administrative charge together with any delivery charges may be withheld from any eventual refund. Where delivery is refused for any reason the delivery charge and any return delivery charge may also be withheld for the same reasons.

What if I want to cancel my order?

If you are considering cancelling you order after packages have been sent back to us by the courier, please read and be aware of all THE CONDITIONS OF OUR RETURNS POLICY HERE as you may not get a refund in some cases.

Do I need to pay import/customs charges?

VAT (Sales Tax) is only charged at the checkout if delivery is to a European EC Fiscal (VAT) Area country.

If delivery is to a country outside the European EC Fiscal (VAT) Area you will not be charged VAT but Import Duty / Tax in your destination country may be charged prior to delivery by the courier.

You need to complete your delivery address before we can determine whether or not VAT should be charged and to calculate the shipping charge.

We have no control over import duties, taxes and thresholds, which vary from country to country; you may wish to contact your local customs office for clarification. We include appropriate customs documents.

If you do NOT pay the Import Duty the courier may not be able to complete the delivery and if the package is then returned to us by the Courier we will not provide a refund for the courier’s return costs.

Orders shipped to the USA are not subject to VAT nor should you be liable for Import Duty if the value of goods plus the shipping charge is under $800, which is approximately £620. Please use the EX-VAT product prices, as VAT is never charged on orders shipped to USA.

General

We email our Gift Certificate to the appropriate address and so the Delivery Method will read "NO SHIPPING”.

See our TERMS AND CONDITIONS OF SALE for additional delivery info.

See our RETURNS AND WARRANTY POLICY for additional info.