Delivery Information

From Monday 20th November to Sunday 26th November Midnight (GMT) we are offering WORLDWIDE standard delivery for FREE.*

At the checkout simply select the FREE Delivery option. A few exceptions apply. Please see our terms below.

FREE DELIVERY TO THE UK and MAINLAND EUROPE*

*includes Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain and Sweden.

FREE DELIVERY TO THE UNITED STATES (excludes HAWAII, ALASKA and PUERTO RICO)

FREE DELIVERY TO CANADA

FREE DELIVERY TO ALL OTHER COUNTRIES FOR ORDERS OVER £150 (exc VAT)

Once our Black Friday Week FREE Delivery Offer expires on Sunday 26th November at Midnight (GMT) our normal delivery rates will apply:

  • Free Standard Delivery for all orders within UK over £50 (inc VAT)
  • Free Shipping for all orders to USA over £100 (EXCLUDES Alaska, Hawaii and Puerto Rico)
  • Free Standard Delivery for all orders over £80 (inc VAT) to Austria, France, Germany, the Netherlands and Republic of Ireland.
  • See our TERMS AND CONDITIONS OF SALE for additional information.

    Our shipping charges to most of Europe and the USA have recently reduced - you can see your shipping price by providing your country on the shopping basket page.

    Also, orders shipped to the USA are NOT subject to Import Duty subject to the order being under $800 including shipping charges (approx. £620).

    From 20th November 2017 all Christmas Orders marked as Gift in the order notes carry an extended returns policy to 8th January 2018.

    We deliver to over 70 countries

    • UK STANDARD DELIVERY IS FREE FOR ORDERS OF £50 AND OVER (inc VAT).
    • UK EXPRESS OPTION IS AVAILABLE.
    • USA DELIVERY IS FREE FOR ORDERS OVER £100 (EXCLUDES Alaska, Hawaii and Puerto Rico).
    • USA ORDERS ARE NOT CHARGED IMPORT DUTIES (up to $800 value).
    • OUR WORLDWIDE DELIVERY TIMESCALES ARE USUALLY 3-5 WORKING DAYS.
    • VAT IS NOT CHARGED IF DELIVERY IS OUTSIDE THE EUROPEAN EC FISCAL AREA.
    • PLEASE READ ALL THE DELIVERY NOTES BELOW.
    • PLEASE COMPLETE YOUR DELIVERY ADDRESS FULLY AND ACCURATELY.
    • YOUR EXACT SHIPPING/DELIVERY CHARGE IS CALCULATED ON THE CHECKOUT PAGE.
    O bag online delivers to over 70 countries

    Which countries do you deliver to?

    We deliver to the following countries:

    UK

    USA

    REP OF IRELAND

    GERMANY

    AUSTRIA

    SWITZERLAND

    SPAIN

    ITALY

    FRANCE

    SWEDEN

    NETHERLANDS

    CZECH REPUBLIC

    PORTUGAL

    AUSTRALIA

    HUNGARY

    NORWAY

    BELGIUM

    GREECE

    CYPRUS

    FINLAND

    CHANNEL ISLANDS

    CANADA

    ISRAEL

    ROMANIA

    DENMARK

    SINGAPORE

    TURKEY

    LUXEMBOURG

    Andorra

    Belarus

    Bosnia

    Brazil

    Bulgaria

    Canary Islands

    Chile

    China

    Colombia

    Croatia

    Estonia

    Gibraltar

    Hong Kong

    Iceland

    India

    Indonesia

    Japan

    Kosovo

    Kuwait

    Latvia

    Liechtenstein

    Lithuania

    Macedonia

    Malaysia

    Malta

    Mexico

    Moldova

    Montenegro

    Monaco

    New Zealand

    Philippines

    Puerto Rico

    San Marino

    Saudi Arabia

    Serbia

    Slovakia

    Slovenia

    South Africa

    South Korea

    Taiwan

    Thailand

    Ukraine

    United Arab Emirates

    POLSKA: Dostawy do Polska, przejdź do (for Poland please go to) www.obagstore.pl.

    How much will delivery cost?

    Our delivery costs are generated based on the weight of the items in your basket and the delivery address so that we can give you the lowest delivery cost we can. Simply take your order through to checkout and a delivery cost will be created for you. But...

    • UK standard delivery is FREE for orders placed with a value over £50 (inc VAT).
    • UK express delivery costs are based on the weight of the order and can be found at the checkout page.
    • USA standard delivery is FREE for orders of £100 and above (EXCLUDES Alaska, Hawaii and Puerto Rico).
    • USA standard delivery starts from £12.95 for small items and £19.95 for up to two O bags.
    • Delivery to the EU and Norway starts at £12.95 and is FREE to Germany, Austria, France, Republic of Ireland and the Netherlands for orders over £80 (inc VAT).
    • If you're in England you can also collect your order from our Monkspath Store, near Solihull (choose this option at the Checkout).

    When can I expect my order to arrive?

    All orders are processed and despatched from the UK on working weekdays only (not weekends or holidays). The number of days it takes for you to receive your order depends on when an order is placed, the distance of travel, the type of delivery service and any customs clearance service.

    Our delivery times listed below are estimates:

    • UK Standard Delivery usually takes 2 to 4 working days.
    • UK Express Delivery in the UK will arrive the next working day (excluding Saturday) for orders placed before 12pm (GMT) Monday to Friday (excluding Bank Holidays). We will require a valid telephone number which our service team may need to verify prior to despatch.
    • Deliveries outside the UK will typically arrive within 3-5 working days of despatch.

    We cannot provide an exact delivery date/time, but a tracking number can be provided on request.

    If your parcel hasn't reached you within 14 working days, please contact us.

    What happens if I’m not in when my order is delivered?

    All our deliveries must be signed for on receipt as proof of delivery and as such we cannot accept orders to a PO Box for delivery address.

    If no one is at your delivery address to sign for and accept your package at the time of delivery the courier will leave a card in order to rearrange the delivery or an address from which you need to pick up the package and a time limit. Please make sure you collect the order in time as they will return packages to us if you do not collect it.

    If the courier DOES have to return packages to us, we reserve the right to ask for a second delivery charge to re-despatch your order to you. We also reserve the right to retain the return charges if packages are returned due to you giving us an incorrect address.

    In the event of error in entered delivery information, failure to pay relevant local taxes or failure to accept the delivery an administrative charge together with any delivery charges may be withheld from any eventual refund. Where delivery is refused for any reason the delivery charge and any return delivery charge may also be withheld for the same reasons.

    What if I want to cancel my order?

    If you are considering cancelling you order after packages have been sent back to us by the courier, please read and be aware of all THE CONDITIONS OF OUR RETURNS POLICY HERE as you may not get a refund in some cases.

    Do I need to pay import/customs charges?

    VAT (Sales Tax) is only charged at the checkout if delivery is to a European EC Fiscal (VAT) Area country.

    If delivery is to a country outside the European EC Fiscal (VAT) Area you will not be charged VAT but Import Duty / Tax in your destination country may be charged prior to delivery by the courier.

    You need to complete your delivery address before we can determine whether or not VAT should be charged and to calculate the shipping charge.

    We have no control over import duties, taxes and thresholds, which vary from country to country; you may wish to contact your local customs office for clarification. We include appropriate customs documents.

    If you do NOT pay the Import Duty the courier may not be able to complete the delivery and if the package is then returned to us by the Courier we will not provide a refund for the courier’s return costs.

    Orders shipped to the USA are not subject to VAT nor should you be liable for Import Duty if the value of goods plus the shipping charge is under $800, which is approximately £620. Please use the EX-VAT product prices, as VAT is never charged on orders shipped to USA.

    General

    We email our Gift Certificate to the appropriate address and so the Delivery Method will read "NO SHIPPING”.

    See our TERMS AND CONDITIONS OF SALE for additional delivery info.

    See our RETURNS AND WARRANTY POLICY for additional info.


    Wie viel kostet der Versand?

    Unsere Versandkosten werden anhand des Gewichts Ihrer Bestellung und des Versandziels ermittelt. Dadurch können wir Ihnen individuell die geringstmöglichen Versandkosten anbieten. Wählen Sie einfach Ihren Warenkorb und tragen Sie Ihr Versandziel ein, dann werden Ihre Versandkosten kalkuliert.

    Bitte beachten Sie:

    • Versand in die EU, Schweiz und nach Norwegen, beginnt ab mindestens £12.95 für kleine Gegenstände und £14.95 für bis zu zwei O bags.
    • Kostenloser Versand in Deutschland für Aufträge über £80.00.

    Wie lange beträgt die Lieferzeit?

    Alle internationalen Bestellungen können nur an Werktagen bearbeitet werden und werden schnellstmöglich aus Großbritannien versandt. Die Lieferzeit richtet sich nach dem Datum der Bestellung, der Entfernung zum Ziel, der Versandart und der Zollfreigabe.

    Die untenstehenden Lieferzeitangaben sind Erfahrungswerte, daher nur ungefähr:

    • Lieferungen außerhalb Großbritanniens benötigen meist 3-5 Tage Werktage, nachdem sie versandt wurden.

    Leider können wir keine präzisen Angaben zum Sendungserhalt machen. Allerdings können wir Ihnen auf Anfrage eine Sendungsverfolgungsnummer übermitteln.

    Kontaktieren Sie uns, falls Ihre Sendung Sie nicht innerhalb von 14 Tagen erreicht hat.

    Was passiert, wenn ich zum Zeitpunkt der Zustellung nicht zuhause bin?

    Die Zustellung unserer Waren muss immer per Unterschrift quittiert werden. Deshalb können wir leider nicht an Postfächer versenden.

    Falls Sie zum Zeitpunkt der Zustellung nicht zuhause sind, um Ihr Paket entgegenzunehmen, wird der Kurier eine Notiz hinterlassen, die die Zustellung arrangiert (entweder per Abholung, oder mehreren Zustellungsversuchen). Bitte stellen Sie sicher, dass Sie Ihr Paket auf diese Weise entgegennehmen können, da es sonst an uns retourniert wird.

    Falls der Kurier das Paket an uns zurücksendet, behalten wir uns das Recht vor Ihnen die Versandkosten für einen zweiten Versand in Rechnung zu stellen. Dies gilt auch für Bestellungen die retourniert werden, weil die Versandadresse von Ihnen fehlerhaft angegeben wurde.

    Sollte es einen Fehler in den eingegebenen Versandinformationen geben oder beim Bezahlen von relevanten regionalen Steuern oder sollte die Zustellung nicht akzeptiert werden, behalten wir es uns vor eine Verwaltungsgebühr von einer möglichen Rückerstattung im Fall einer Retour abzuziehen. Falls die Zustellung in Rechnung gestellt wird, trifft dies auch auf diese zu.

    Sonstiges

    Wir senden unsere Gutscheine per Email, deshalb zeigt die Versandart "kein Versand”.

    Bitte lesen Sie unsere AGB für weitere Informationen zum Versand.

    Bitte lesen Sie unsere Erstattungs- und Garantiebestimmungen für weitere Informationen.